Best Price Guarantee

Best Flexible Rate

We guarantee that you’re getting the best price when you book direct with English Lakes

Last Updated: 01/07/2014

Book a best flexible rate direct with English Lakes and if you find the same package for less on another website within 24 hours of booking, we’ll give you the difference.

At English Lakes we want to make it easy to book your hotel stay, whether you book with us online or over the phone we are committed to ensuring you receive the best possible service from us direct!

Reasons to book direct

  • Best Price Guarantee
  • Book direct with our dedicated reservations team
  • No booking or card fees
  • Secure online bookings
  • No cancellation or amendment fees for Best Flexible Rates up to 48 hours prior to arrival
  • You can also view exclusive special promotion packages

Reasons to book an English Lakes Hotel:

  • Free Wifi
  • Free Car Parking
  • Free Leisure Club Use
  • +1 Service
  • Family Friendly
  • Dog Friendly

How to claim our Best Price Guarantee

We continuously check our rates 7 days a week to ensure we are always offering the lowest rate to book direct with us.

In the rare occasion where another website is showing a lower like-for-like rate than us we will match it! To claim under our Best Price Guarantee, please send an email to bestprice@englishlakes.co.uk within 24 hours of booking. Please include: your confirmation number, name of the website with direct link or attached screenshot, your full name and contact phone number.

We will review the details and get back to you with an answer as soon as possible.

Best Price Guarantee Terms & Conditions

  1. The Best Price Guarantee only applies to English Lakes Best Flexible Rates booked direct with English Lakes either by phone or online.
  2. We must receive your email requesting the Price Match Guarantee within 24 hours of your booking. Before we can accept your request, we must confirm the following details:
    • Screenshot proof or a direct link to verify the claim.
    • The rate must be identical (same room type and board basis).
    • The rate you found on the other website must be available to book.
    • The total price payable including booking fees and card fees in £ sterling.
  3. The Best Price Guarantee will not apply if the cheaper offer on the other website is obtained via a limited time promotion, promotional code, cash back, voucher or member’s discount.
  4. If a claim is approved, we will match the rate and refund the difference. If you have pre-paid, we can only make payments onto the card used to make the original booking and will contact you to do this. If you are paying on departure, the remaining balance will be amended on your booking.
  5. We reserve the right to change or withdraw the Best Price Guarantee at any time.