Our COVID-19 Safety Policy
Our hotels and restaurants will re-open in December and we look forward to welcoming all our guests and visitors. Click the link below to see our full policy on how we are making sure all guest stays are safe and enjoyable
View the COVID-19 Safety Policy
Accommodation with English Lakes Hotels
Groups of six or more, outside of those who live together or are in the same support bubble, are not allowed to holiday with us.
This is based on current government guidelines and may change based on new announcements in the future.
Existing Gift Vouchers
We are happy confirm that all Gift Vouchers already purchased that have an expiry date between 31st March 2020 and 31st December 2020 will be extended until 31st March 2021.
You do not need to do anything other than use them before 31st March 2021.
This policy is based on the current government guidelines and may change if the government advice changes.
Reservations Office Opening Hours
We are experiencing very high volumes of calls currently!
Phone Lines Open:
Monday to Friday: 8:30am - 8pm
Emails: Will also be answered as quickly as it is possible.
Thank you for your patience at this time.
For more information on the current lock-down and other COVID-19 related queries, please visit the UK government website and World Health Organisation website below.