Our COVID-19 Safety Policy
Our hotels and restaurants are now open and we look forward to welcoming you soon. Click the link below to see our full policy on how we are making sure all guest stays are safe and enjoyabl
View the COVID-19 Safety Policy
Existing Bookings at English Lakes Hotels
Existing bookings for overnight stays at any of our hotels that are due before 3rd July 2020 will be bound by our new updated Cancellation & Amendment policy. This is designed to give you have more flexibility to transfer, cancel or put your booking on hold for up to 12 months. All bookings after 3rd July 2020 will still be bound by the original booking terms and cancellation policy.
This is based on current government guidelines and may change based on new announcements in the coming weeks.
Spa bookings at The Spa at Low Wood Bay
All spa bookings for treatments or spa days can be transferred to another date within 12 months of the original booking or any monies paid to be credited to the account for 12 months. Any cancellations will still be bound by our current spa cancellation policy outlined on our Terms & Conditions page.
Existing Gift Vouchers
We are happy confirm that all Gift Vouchers already purchased that have an expiry date between 31st March 2020 and 31st December 2020 will be extended until 31st March 2021.
You do not need to do anything other than use them before 31st March 2021.
This policy is based on the current government guidelines and may change if the government advice changes.
Reservations Office Opening Hours
Due to the current situation the Reservations Office is open limited hours
Phone Lines Open:
Monday to Friday: 8:30am - 8pm
Emails: Will also be answered as quickly as it is possible.
Thank you for your patience at this time.
For more information on the current lock-down and other COVID-19 related queries, please visit the UK government website and World Health Organisation website below.