We are committed to ensuring accessibility for all our guests across our hotels, resorts, and venues.
Parking: We provide accessible-friendly parking bays in optimal locations within our car parks.
Public Areas: Our hotel reception, bar, lounge, restaurant, and library are all situated on the ground floor, fully accessible, and wheelchair friendly.
Low Wood Bay: Features lifts for access to reception and The Spa, with ramped walkways allowing direct entry from the car park.
Winander Club: Provides a walkway for reception access, ground-floor accessible rooms, and lifts to the lounge, bar, and rooftop terrace.
Lancaster House Hotel Easy assessible into the hotel lobby/reception area , we have disabled parking bays right next to the hotel, assessible rooms are all ground floor - we have walk in showers etc within assessible rooms. Ground floor assessible toilet in the public area.
Special vibration pillows available for guests with hearing impairments.
Ground-floor accessible toilets near hotel reception, equipped with vertical rails.
Assistance dogs are welcome in all our hotels.
Restaurant menus include standard dietary accommodations such as gluten-free, dairy-free, lactose-free, nut-free, vegetarian, and vegan options. Additional dietary needs can be arranged in advance.
We are dedicated to meeting the needs of all guests and visitors. Upon booking and arrival, we establish specific requirements to ensure a comfortable stay. Our team offers assistance with luggage and personally escorts guests to their rooms.
We provide quieter dining areas upon request for guests who prefer less noisy environments.
Our staff undergo regular training to enhance service for all guests and visitors.
English Lakes Hotels are committed to fostering Equality, Diversity, and Inclusion within our workforce.
We strive for a team that reflects the diversity of our society and customers, ensuring every employee feels valued and respected.
We provide learning and development opportunities to help our teams reach their full potential.
We continuously work to create an inclusive and welcoming environment for all.
We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). We are also committed to providing equitable treatment to all those we deal with as an organisation, including customers and suppliers.
The purpose of this policy is to set out our approach to diversity, equity and inclusion. Our aim is to encourage and support diversity, equity and inclusion and actively promote a culture that values difference and eliminates discrimination in our hotels. It applies to all aspects of employment with us, including recruitment, pay, benefits and conditions, flexible working and leave, training, appraisals, promotion, conduct at work, disciplinary and grievance procedures, and termination of employment
We will take all reasonable steps to:
(a) promote awareness to all staff and all managers on all aspects of equality and diversity in the workplace.
b) apply the principles of equity to all staff and all job applicants so that there is equality of opportunity. Our aim is that no individual is denied employment opportunities for reasons unrelated to ability.
(c) establish programmes and processes that ensure a diversity of candidates at all career stages beginning with recruitment, including the development and promotion of talent through to the appointment of senior leadership.
(d) implement all internal policies and procedures (on a fair and impartial basis).
(e) create an inclusive working environment that is sensitive to the needs of staff of differing cultures, religions and beliefs. For example, in connection with festivals, religious observance and dress.
(f) make reasonable adjustments to enable employees with disabilities to function effectively and to their full potential.
(g) ensure that all work environments are free from all forms of discrimination, harassment, intimidation or bullying.
(h) monitor how this policy is working in practice.
You must not unlawfully discriminate against or harass other people, including current and former staff, job applicants, clients, customers, suppliers and visitors. This applies in the workplace, outside the workplace (when dealing with customers, suppliers or other work-related contacts or when wearing a work uniform), and on work-related trips or events including social events.
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