Terms & Conditions

Last Updated: 12/09/2017

1. Deposits

1a. Best flexible rate:

At the time of confirmation a £100 deposit per room is required, unless the total amount is lower, in which case the full amount will be charged. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.

1b. Special Offers:

Full pre-payment is taken at the time of booking and is non-refundable and non- transferable.

Offer price is as stated and is not available in conjunction with any other offer or discount and is strictly subject to limited availability.

Bank holiday dates are excluded from all offers.

These terms are in addition to English Lakes standard booking terms and conditions.

2 Night Sparkling Summer Saver 2017

Price stated is based on 2 sharing a House or Classic twin/double room at Waterhead, The Wild Boar, Lancaster House, The Midland, or Willow room at Low Wood Bay.

Children can be added to the Summer saver offer for £25 per night includes B&B plus Dinner on the 1st night, when sharing with adults (Dinner - £15.00 per child allowance eating from the Sam’s or main menu.) Any extras will be charged accordingly.

Offer valid: Sunday to Thursday. (** Lancaster House has availability Friday & Saturdays) From 25th June to September 29th 2017.

2 Night Autumn Gold Saver

Price stated is based on 2 sharing a House or Classic twin/double room at Waterhead, The Wild Boar, Lancaster House, The Midland, or Willow room at Low Wood Bay.

Children can be added to the Autumn Gold Saver offer for £25 per night includes B&B plus Dinner on the 1st night, when sharing with adults (Dinner - £15.00 per child allowance eating from the Sam’s or main menu.) Any extras will be charged accordingly.

Offer valid: Sunday to Thursday. (** Lancaster House has availability Friday & Saturdays) From 1st October to 30thNovember 2017.

*From £250.00 for November, £270.00 for October for bookings at Low Wood Bay. 

Super Savers

Price shown is per stay based on up to 2 people.

Based on a 1 night stay only on any 1 night Sunday to Thursday only.

Offer rates are available until 11/02/18 and are subject to availability. Not valid on high demand days or during the festive season.

2 Night Winter Saver

Price stated is based on 2 sharing a House or Classic twin/double room.

Children added to the saver offer - £40 per stay, per child when sharing with adults.

Offer valid: From 4th December 2017 to 22nd March 2018 Sunday to Thursday. ** Lancaster House valid all week

*Low wood Bay Rates increase by £30 February and March.

Lancaster House - Room Only Getaways

All rates are per room per night based on room only from 01/06/17 to 22/12/17.

Low Wood Bay - 'By Jeeves' Theatre Break

Rate: £185 per person based on a 2 night stay for 2 people
Availability is limited and booking is essential.
Offer runs from Friday 6th October until Friday 3rd November 2017 – please note that there are no performances on Sundays and Mondays.
Sorry due to high demand we have no availability at Low Wood Bay on the following dates: October 6th, 7th, 13th, 14th, and 31st

Full pre payment taken at time of booking and is not refundable.

Vintage By The Sea 2 & 3 Night Packages

Full prepayment is taken at the time of booking and is non re-fundable within 8 weeks prior to arrival.

1c. Festive Package Deposits:

At the time of confirmation a £100 deposit per person is required, this deposit is refundable up to 12 weeks of arrival date.

The final balance is due 8 weeks prior to arrival.

1d. Low Wood Bay Best Flexible Resort Rate:

£60.00 per night is added to the Bed and Breakfast rate, this rate Includes Breakfast plus £75.00 per day allowance to spend on anything within the resort. At the time of confirmation a £100 deposit per room is required. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.

2. Amendments / Cancellation

2a. Best flexible rate:

Change of Date

There is no charge if you wish to amend your booking, provided that a minimum of 48 hours notice is given prior to the arrival date. The deposit paid can be held until a new date is booked as long as the new date is no later than 6 months after the original date. Booking on the best flexible rate means that rates change therefore your new date may be selling at a different price and charges may apply.

Cancellation

Provided a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be refunded if no alternative booking date is required.

2b. Special Offers:

Reservations made on a special offer rate are non-refundable and non-transferable.

For any unforeseen circumstances you are advised to take out appropriate travel insurance.

2c. Festive Package Cancellations:

The deposit payment: Provided up to 12 weeks’ notice is given prior to the arrival date, the deposit can be refunded if no alternative booking date is required.

Deposits or total payment is non-refundable or transferable within 12 weeks of arrival.

3 Dinner Bookings

Due to the varied menus available at each English Lakes restaurant, bookings that include a dinner as part of the Best flexible rate or special offer carry different dinner allowance rules at each hotel. These allowances are as follows:

  • At Lancaster House, dinner is served in The Foodworks with a dinner allowance of up to £31.50 per person, per dinner.
  • At The Midland, dinner is served in The Sun Terrace Restaurant with up to 3 courses per person, per dinner. Some dishes may carry an additional supplement.
  • At Waterhead, dinner is served in The Bar & Grill Restaurant with up to 3 courses per person, per dinner. Some dishes may carry an additional supplement.
  • At The Wild Boar, dinner is served in The Grill with a dinner allowance of up to £32.00 per person, per dinner.
  • At Low Wood Bay we offer Bed & Breakfast Resort Rate this includes B&B plus £75.00 per day allowance to spend on anything within the resort. Those on a special offer where dinner is included please note a £31.00 per Adult allowance is given and is to be taken from either the Windermere Restaurant or Blue Smoke on the Bay Restaurant.

Any drink or additional food will be charged as taken. It is advised that you contact the hotel to make a dinner reservation for your preferred dining time.

4. VAT

VAT is included at the current prevailing rate unless otherwise stated.

5. Final Payment

Payment for the balance of the cost of your booking should be made prior to departure. Credit facilities are not available unless prior arrangement has been made with the hotel.

6. Single Occupancy

All rooms are Double / Twin. Rates shown are based on 2 people sharing.

For Single occupancy the cost of one Breakfast is deducted from the double room bed & breakfast price (plus one dinner from the equivalent double room dinner, bed and breakfast price).

7. Children

Children aged 15 and under sharing a room with 2 full paying adults are charged a nightly supplement. Children are offered the Children’s menu when booked on a Dinner Bed and Breakfast basis. A further charge will apply if the child orders from the main restaurant menu. Children occupying their own rooms are charged at the full adult rate.

8. Dogs

Well behaved dogs are welcome in certain areas of each property. Dogs must not be left unattended. The hotels charge £20.00 per night with a maximum of 2 dogs in a room.

We do not accept dogs for bookings for Oak or Lime type rooms at Low Wood Bay.

9. Arrival & Departure Times

Bedrooms are usually available for occupation from 3pm on the day of arrival and we request that they are vacated by 11am on the day of departure.

10. Special Requirements

Please advise the property of any specific dietary needs, mobility issues, or other specific requirements you may have prior to arrival.

11. Special Requests

Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee to do so and failure to do so will not constitute a breach of contract.

12. About your Privacy

We respect and value your privacy. We will never pass your contact details to third parties for the purposes of sending you additional offers and services. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas contracted by ourselves to perform services requested by you.

We have a separate privacy and cookie policy which outlines the information we collect and why.

13. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

(The web bookings system is a secure website which is protected by the latest 128-bit SSL encryption.)

14. Your Booking

If making a reservation in an English Lakes property, the contract for your stay is with English Lakes, Registered Office: English Lakes Hotels Ltd, Low Wood, Windermere, Cumbria, LA23 1LP: Registered in England No. 1420143