Terms & Conditions

Last Updated: 22/10/2013

1. Deposits

1a. Best flexible rate:

At the time of confirmation a £100 deposit per room is required, unless the total amount is lower, in which case the full amount will be charged. Bookings made within 48 hours of arrival, full pre-payment is taken at the time of the booking.

1b. Special Offers:

Full pre payment is taken at the time of booking and is non refundable and non transferable.

2. Amendments / Cancellation

2a. Best flexible rate:

Change of Date

There is no charge if you wish to amend your booking, provided that a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be held until a new date is booked as long as the new date is no later than 6 months after the original date. Booking on the best flexible rate means that rates change therefore your new date may differ in price and charges may apply.

Cancellation

Provided a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be refunded if no alternative booking date is required.

2b. Special Offers:

Reservations made on a special offer rate are non refundable and non transferable.

For any unforeseen circumstances you are advised to take out appropriate travel insurance.

3. VAT

VAT is included at the current prevailing rate unless otherwise stated.

4. Final Payment

Payment for the balance of the cost of your booking should be made prior to departure. Credit facilities are not available unless prior arrangement has been made with the hotel.

5. Single Occupancy

Double rooms for single occupancy carry a supplement which is automatically included in the total room cost displayed when checking availability.

6. Children

Children 15 and under sharing a room with 2 full paying adults are charged a nightly supplement which includes the terms booked by the Adults. All children’s evening meals when booked on a Dinner Bed and Breakfast rate Dinner is taken from our children’s menu. A further charge will apply if the child orders from the Main Menu. Children in their own rooms are charged at the full adult rate.

7. Dogs

Well behaved dogs are welcome in the properties. Dogs must not be left unattended in bedrooms. The properties charge £10.00 per dog per night, maximum of two dogs per room, and must be notified at the time of booking. Please call your property to confirm its full policy regarding dogs in public areas.

8. Arrival & Departure Times

Bedrooms are usually available for occupation from 3pm on the day of arrival and we request that they are vacated by 11am on the day of departure.

9. Special Requirements

Please advise the property of any special dietary needs, other requirements, or mobility issues you may have prior to arrival.

10. Special Requests

Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract.

11. About your Privacy

English Lakes respect and value your privacy. We will never pass your contact details to third parties for the purposes of sending you additional offers and services. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas contracted by ourselves to perform services requested by you.

We have a separate privacy and cookie policy which outlines the information we collect and why. More information can be found at: http://englishlakes.co.uk/privacy-policy.aspx.

13. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The web bookings system is a secure website which is protected by the latest 128-bit SSL encryption.

14. Your Booking

If making a reservation in an English Lakes property, the contract for your stay is with English Lakes, Registered Office: English Lakes Hotels Ltd, Low Wood, Windermere, Cumbria, LA23 1LP: Registered in England No. 1420143

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