Our Ethics and Values

Delivering outstanding service and care to our guests, employees, community and environment to create a brighter future for all.

Greeting guests from near and far we welcome a fusion of cultures; through our customer journey we actively promote conscious consumerism. We strive to educate our stakeholders in our sustainability and community initiatives. We continually work to reduce our carbon footprint and support the disadvantaged to create a brighter future for all. 

Sustainability

We take our responsibility to the environment seriously; over the years we have reduced our water and energy consumption by implementing eco-friendly procedures such as automatic lighting and encouraging guests to use their towels more than once. Looking to the future we know we need to collectively adopt policies on reduced plastic use and waste, further energy saving and conserving green spaces. We're adopting an internationally recognised award to help us achieve our goals. The Green Key Award is the leading standard for excellence in the field of environmental responsibility and sustainable operation within the tourism industry and will excel our current efforts to reduce our carbon footprint. Learn more about our sustainability efforts.

 

Giving back to our community

Through our visitor giving scheme and fundraising efforts we have been able to support numerous community and sustainability projects. The projects supported include conservation and restoration of the landscape, children's charities and cancer charities. Our donations have benefited those who live in the national park as well as those who visit. Learn more about our community support initiatives

 

Training and Development culture

We have a strong training and development culture. Employees are encouraged to take up part-time studying to enhance their on-the-job training. This includes advanced food and beverage diplomas, gym instructor and personal training awards as well as management courses. We have many long-service employees who have progressed to management level, who have swapped departments or transferred hotels to see their careers progress. We motivate all team members to strive for a successful and enjoyable career within the group. 

 

Customer Service

Throughout English Lakes Hotels, Resorts & Venues we train our employees to adopt a '+1 culture'. This culture encourages service which goes above and beyond usual expectations. Staff members can be nominated for a +1 award by guests, visitors and team members. An award would see the team member receive a +1 badge and certificate and as an employee receives more nominations special 'milestone' badges are awarded. We always acknowledge and appreciate the incredible service our employees provide to visitors. 

+1 awards were awarded to:

Aga Kalinowska
Aga helped salvage a 40th Birthday cake that some guests had brought to the Inn and which had been damaged in transit. As a keen cake maker she managed to make it look even better than when it arrived. They guests were thrilled that she had been able to save it.

George Hutton
George kindly organised a special whisky for a regular guest that stayed over Christmas. The guest had always wanted to try this particular whisky and they were really chuffed with George’s surprise!

Gary Lanigan
A guest who was visiting us to do a presentation, struggled with the handle on her case, just before setting off back to London Tim mentioned this to Gary, who then took it away for a few minutes and returned with the handle repaired. Rowena was delighted, as the ‘spliced rope’ repair looked better than before.