Imagine how it feels when a colleague highlights a good piece of work you have done. Now imagine that happening 100 times. Well that’s precisely what Ilse Bujok from The Wild Boar has achieved with a century of +1 award nominations.
+1 Awards
Perhaps a bit like a player of the match award in sport, English Lakes Hotels seek to recognise the efforts of staff to go the extra mile for guests and colleagues. The hotel group’s +1 Culture is all about recognising the small acts of extra care, service and kindness occurring each day across our venues.
Every month team members are nominated for activities or performance that exceeds guest or colleague expectations.
Ilse is the very first member of staff to attain 100 +1 award nominations and the first recipient of The Platinum award for reaching that milestone.
Highlights along the way have included Ilse finding a guest’s lost wallet which they had left at Windermere golf club, and rescuing a stray dog which ran into The Wild Boar on its own. Giving the stray a bowl of water, Ilse’s first thought was to ring around the local farmers and sure enough, she managed to find the owner.
"The +1 award scheme is a great source of motivation for me. It’s nice to hear from colleagues or guests that they think I’m doing a good job."
The hotel group also awards silver, gold and champions awards to team members who achieve over 10, 25 and 50 +1 nominations respectively.
Ilse has been rewarded with £250 worth of English Lakes Gift Vouchers to mark her customer service excellence achievement.
There are several other members of staff hot on her heels and heading for their own century of nominations, Natalia Morzecka from The Wild Boar is second on the leaderboard with 89, closely followed by general manager of The Wild Boar, Adam Bujok, with 82.