Our Expectations

We want all our team members to be happy, know what to expect from others and what others can expect from them. 

Our team members arrive with a wide range of experience. For some Hospitality and Leisure is a new career, for others it’s a continuing passion. Whether you have worked as a part of a team or independently, in a large or small organisation, we want all our team members to be happy, know what to expect from others and what others can expect from them. Our customers expect a high standard of professionalism and service. To help all our team members achieve this we operate with a simple code of shared expectations. 

That means you will have a clear understanding of how your role fits in with those around you and why that matters. These are called our Non Negotiables and form part of your contractual obligations. Don’t worry, they all make perfect sense and are in place to help ensure the best possible experience for you and our guests. We will also train you to adopt a '+1 culture', which encourages service that goes above and beyond usual expectations to create memorable and enjoyable environments for guests.

Our Values

We pride ourselves on being transparent about our vision and values for the group, namely:

• Delivering outstanding service and care to our guests, employees, community and environment to create a brighter future for all
• Greeting guests from near and far we welcome a fusion of cultures
• Through our customer journey we actively promote conscious consumerism
• We strive to educate our stakeholders in our  sustainability  and community initiatives.