Terms & Conditions

These Terms & conditions apply to all bookings made for English Lakes Hotels Resorts & Venues made online via the web booking system and over the phone. Please familiarise yourself with these terms before making a booking.

Terms & Conditions

Last Updated: 08/11/2019

1. Deposits/General Terms.

2. Amendments & Cancellations.

3. Dinner Bookings.

4. VAT.

5. Final Payment.

6. Single Occupancy.

7. Children.

8. Dogs.

9. Arrival & Departure Times.

10. Special Requirements.

11. Special Requests.

12. About Your Privacy.

13. Security.

14. Your Booking.

15. Weddings.

16. Guest Behaviour.

1. Deposits/General Terms

1a. Best flexible rate:

At the time of confirmation a £100 deposit per room is required, unless the total amount is lower, in which case the full amount will be charged. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.

1b. Advance Purchase Rates: 

At the time of confirmation full pre-payment per room is required. All advance purchase bookings are non-refundable and non-transferable.

1c. Special Offers:

Full pre-payment is taken at the time of booking and is non-refundable and non- transferable.

All offer prices are as stated and are not available in conjunction with any other offer or discount and are strictly subject to limited availability.

Bank holiday dates are excluded from all offers.

These terms are in addition to English Lakes standard booking terms and conditions.

Sunday Saver Offer

Price stated is based on 2 adults sharing a twin/double room.

Offer valid: 07/04/2019 to 30/03/2020.

These terms are in addition to English Lakes standard booking terms and conditions.

Seasonal Special Offer

The rate offered for this package will be the best price at the time of booking depending on availability and is based on the number of people sharing the room, our rates do change depending on our demand our offers also do the same.

The from price shown for this 2 night special is based on 2 sharing with Dinner on 1st night, Bed and Breakfast, the price was taken from the lowest demand time.

We recommended that you pre-book your dinner in advance of arrival.

Low Wood Bay Dinner in the Windermere restaurant – Is based on a 3 course dinner, some dishes may carry a supplement

Waterhead Dinner in the Bar and Grill restaurant – Is based on a 3 course dinner, some dishes may carry a supplement

The Wild Boar Dinner in the Wild Boar restaurant – Adults are allocated a £32.00 per person allowance from the Dinner menu.

The Midland Dinner in the Terrace restaurant – Is based on a 3 course dinner, some dishes may carry a supplement

Lancaster House Dinner in the Food Works restaurant – Adults are allocated a £31.50 per person allowance from the Dinner menu.

Children Ages 3 to 15 with Dinner from the Sam’s Menu.

Based on the 2 person rates Sole Occupancy is minus £52.00 – Check availability for actual sole occupancy price.

These terms are in addition to English Lakes standard booking terms and conditions.

Vintage By The Sea 2 & 3 Night Package Offers

Full prepayment is taken at the time of booking and is non re-fundable within 8 weeks prior to arrival.

Low Wood Bay Spa Break Offer

Adult only package

Package rates flex depending on availability and room type.

If more than 1 night is booked you will receive dinner, bed and breakfast for each night booked plus 1 Thermal Journey per person per stay.

Price stated is based on 2 adults sharing a twin/double room.

Thermal Journey must be booked prior to arrival at the The Spa at Low Wood Bay to avoid disappointment.

Dinner bookings must be booked at either The Windermere or Blue Smoke on the Bay prior to arrival to avoid disappointment.

These terms are in addition to English Lakes standard booking terms and conditions.

1c. Festive Package Deposits:

At the time of confirmation a £100 deposit per person is required, this deposit is refundable up to 12 weeks of arrival date.

The final balance is due 8 weeks prior to arrival.

1d. Low Wood Bay Best Flexible Resort Rate:

£60.00 per night is added to the Bed and Breakfast rate, this rate Includes Breakfast plus £75.00 per day allowance to spend on anything within the resort. At the time of confirmation a £100 deposit per room is required. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.

2. Amendments / Cancellation

2a. Best Flexible Rate:

Change of Date

There is no charge if you wish to amend your booking, provided that a minimum of 48 hours notice is given prior to the arrival date. The deposit paid can be held until a new date is booked as long as the new date is no later than 6 months after the original date. Booking on the best flexible rate means that rates change therefore your new date may be selling at a different price and charges may apply.

Cancellation

Provided a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be refunded if no alternative booking date is required.

2b. Special Offers/ Advance Purchase:

Reservations made on a special offer or advance purchase rates are non-refundable and non-transferable.

For any unforeseen circumstances you are advised to take out appropriate travel insurance.

2c. Festive Package Cancellations:

The deposit payment: Provided up to 12 weeks’ notice is given prior to the arrival date, the deposit can be refunded if no alternative booking date is required.

Deposits or total payment is non-refundable or transferable within 12 weeks of arrival.

3 Dinner Bookings

Due to the varied menus available at each English Lakes restaurant, bookings that include a dinner as part of the Best flexible rate or special offer carry different dinner allowance rules at each hotel. These allowances are as follows:

  • At Lancaster House, dinner is served in The Foodworks with a dinner allowance of up to £31.50 per person, per dinner.
  • At The Midland, dinner is served in The Sun Terrace Restaurant with up to 3 courses per person, per dinner. Some dishes may carry an additional supplement.
  • At Waterhead, dinner is served in The Bar & Grill Restaurant with up to 3 courses per person, per dinner. Some dishes may carry an additional supplement.
  • At The Wild Boar, dinner is served in The Grill and Smokehouse Restaurant with a dinner allowance of up to £32.00 per person, per dinner.
  • At Low Wood Bay we offer Bed & Breakfast Resort Rate this includes B&B plus £75.00 per day allowance to spend on anything within the resort. Those on a special offer where dinner is included please note a £31.00 per Adult allowance is given and is to be taken from either the Windermere Restaurant or The Blue Smoke on the Bay Restaurant.

Any drink or additional food will be charged as taken. It is advised that you contact the hotel to make a dinner reservation for your preferred dining time.

4. VAT

VAT is included at the current prevailing rate unless otherwise stated.

5. Final Payment

The balance of the cost of your booking to be settled on arrival, any extras to be paid for on departure. Credit facilities are not available unless prior arrangement has been made with the hotel.

6. Single Occupancy

All rooms are Double / Twin. Rates shown are based on 2 people sharing.

For Single occupancy the cost of one Breakfast is deducted from the double room bed & breakfast price (plus one dinner from the equivalent double room dinner, bed and breakfast price).

7. Children

Children aged 15 and under sharing a room with 2 full paying adults are charged a nightly supplement. Children are offered the Children’s menu when booked on a Dinner Bed and Breakfast basis. A further charge will apply if the child orders from the main restaurant menu. Children occupying their own rooms are charged at the full adult rate.

8. Dogs

Well behaved dogs are welcome in certain areas of each property. Dogs must not be left unattended. The hotels charge £20.00 per night with a maximum of 2 dogs in a room.

We do not accept dogs for bookings for Oak rooms at Low Wood Bay.

Winander Club rooms and facilities are exclusive to humans, we are sorry, pets are not permitted.

9. Arrival & Departure Times

Bedrooms are usually available for occupation from 3pm on the day of arrival and we request that they are vacated by 11am on the day of departure. Late checkout charge: £20.00 per hour, this agreement is subject to availability and must be pre-arranged with reception.

10. Special Requirements

Please advise the property of any specific dietary needs, mobility issues, or other specific requirements you may have prior to arrival.

11. Special Requests

Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee to do so and failure to do so will not constitute a breach of contract.

12. About your Privacy

We respect and value your privacy. We will never pass your contact details to third parties for the purposes of sending you additional offers and services. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas contracted by ourselves to perform services requested by you.

We have a separate privacy and cookie policy which outlines the information we collect and why.

13. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

(The web bookings system is a secure website which is protected by the latest 128-bit SSL encryption.)

14. Your Booking

If making a reservation in an English Lakes property, the contract for your stay is with English Lakes, Registered Office: English Lakes Hotels Ltd, Low Wood, Windermere, Cumbria, LA23 1LP: Registered in England No. 1420143

15. Weddings

Exclusive Use Wedding Package at Waterhead Hotel

November - February 
  1. Bedroom prices are per room per night bed and breakfast based on 2 adults sharing a double or twin bedroom. 
  2. All bedroom standards are the same price.
  3. Package is subject to availability, and does not include Christmas and New Year residential package dates.
  4. There is no reduction in package price if numbers are below 50. Upgrades on menus and drinks packages are available at a supplement.
  5. Maximum numbers 80.
March - October 
  1. Bedroom prices are per room per night bed and breakfast based on 2 adults sharing a double or twin bedroom. 
  2. All bedroom standards are the same price.
  3. Package is subject to availability.
  4. Upgrades on menus and drinks packages are available at a supplement.
  5. Minimum numbers 40, maximum numbers 80.
  6. If you wish to hold your ceremony with us, ceremony room hire may be added to this package for an additional charge.

16. Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for other guests, the property of the Hotel, its employees and their health and safety. We respectfully ask that guests do not disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. Smoking is not permitted in any area of the Resort apart from designated external smoking areas. The use of candles or any naked flames is not permitted in bed rooms or inside any of the resort buildings.

Conduct/behaviour that we reasonably consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behaviour and/or any behaviour which other guests or staff find offensive in any way.

We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case  we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. You will be held liable for any damage or loss caused by you or a member of your party. Damage caused by you or your party will be chargeable

Full payment for any such damage or loss must be paid prior to your departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.