Last Updated: 09/01/2018
1a. Best flexible rate:
At the time of confirmation a £100 deposit per room is required, unless the total amount is lower, in which case the full amount will be charged. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.
1b. Special Offers:
Full pre-payment is taken at the time of booking and is non-refundable and non- transferable.
Offer price is as stated and is not available in conjunction with any other offer or discount and is strictly subject to limited availability.
Bank holiday dates are excluded from all offers.
These terms are in addition to English Lakes standard booking terms and conditions.
City stay and Seaside Treat @ Lancaster House
Price stated is based on 2 sharing. For any 2 nights.
Sorry not available on the following days 16th to 19th July, 22nd to 26th July, 31st Aug to 2nd Sept, 23rd to 31st December 2018 other dates are all subject to availability.
Children can be added @ £50.00 per stay (Price includes Afternoon Tea, £15 Dinner allocation, Bed and Breakfast)
Offer valid to 30/04/19. Full payment taken at time of booking non refundable.
Sunday Super Savers
Price shown is per stay based on up to 2 people.
Based on a 1 night stay only on any Sunday only.
Offer rates are available from 8th April 2018 until 27th January 2019 and are subject to availability. Not valid on high demand days.
2 Night Autumn Saver
Price stated is based on 2 sharing in lowest category twin/double room.
Children added to the saver offer - £40 per stay, per child when sharing with adults.
Offer valid: From 23rd September To 29th November 2018
Sunday to Thursday stays only. **Lancaster House valid all week.
2 Night Sparkling Summer Saver
Full pre-payment is taken at the time of booking and is non-refundable or transferable.
Price stated is based on 2 sharing a Twin/Double room, upgrades are available.
For stays between 25/06/18 and 21/09/18.
Children can be added to the Summer Saver offer for £40 per child per stay when sharing with adults.
Offer valid: 25/06/18 to 21/09/2018 - Sunday to Thursday stays only at The Wild Boar, The Midland, Waterhead and Low Wood Bay. No day restrictions on stays at Lancaster House.
Vintage By The Sea 2 & 3 Night Packages
Full prepayment is taken at the time of booking and is non re-fundable within 8 weeks prior to arrival.
Lancaster House Room Only Getaway Offer
Full pre payment at the time of booking. Valid from 7th January 2018 till 22nd December 2018. Subject to availability.
Kids Stay Free (Low Wood Bay)
Must be sharing a room with at least 1 paying adult based on any package
Kids Stay free on Bed and Breakfast only,>Dinners and any other meals to be charged accordingly.
Phone bookings only
Offer available from 01/10/2018 - 31/10/2018
Low Wood Bay Spa Break
Adult Only Package - Rates shown are based on 2 sharing a Willow Double or Twin Room, Sunday to Thursday. Weekend Rates and other room types are available, check on line or call reservations to find out more.
A member of the spa team will call you to book your Thermal experience session within 24 hours of reserving your break.
Full pre-payment taken at time of booking and is non-refundable or transferable.
1c. Festive Package Deposits:
At the time of confirmation a £100 deposit per person is required, this deposit is refundable up to 12 weeks of arrival date.
The final balance is due 8 weeks prior to arrival.
1d. Low Wood Bay Best Flexible Resort Rate:
£60.00 per night is added to the Bed and Breakfast rate, this rate Includes Breakfast plus £75.00 per day allowance to spend on anything within the resort. At the time of confirmation a £100 deposit per room is required. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.
2. Amendments / Cancellation
2a. Best flexible rate:
Change of Date
There is no charge if you wish to amend your booking, provided that a minimum of 48 hours notice is given prior to the arrival date. The deposit paid can be held until a new date is booked as long as the new date is no later than 6 months after the original date. Booking on the best flexible rate means that rates change therefore your new date may be selling at a different price and charges may apply.
Provided a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be refunded if no alternative booking date is required.
2b. Special Offers:
Reservations made on a special offer rate are non-refundable and non-transferable.
For any unforeseen circumstances you are advised to take out appropriate travel insurance.
2c. Festive Package Cancellations:
The deposit payment: Provided up to 12 weeks’ notice is given prior to the arrival date, the deposit can be refunded if no alternative booking date is required.
Deposits or total payment is non-refundable or transferable within 12 weeks of arrival.
3 Dinner Bookings
Due to the varied menus available at each English Lakes restaurant, bookings that include a dinner as part of the Best flexible rate or special offer carry different dinner allowance rules at each hotel. These allowances are as follows:
- At Lancaster House, dinner is served in The Foodworks with a dinner allowance of up to £31.50 per person, per dinner.
- At The Midland, dinner is served in The Sun Terrace Restaurant with up to 3 courses per person, per dinner. Some dishes may carry an additional supplement.
- At Waterhead, dinner is served in The Bar & Grill Restaurant with up to 3 courses per person, per dinner. Some dishes may carry an additional supplement.
- At The Wild Boar, dinner is served in The Grill with a dinner allowance of up to £32.00 per person, per dinner.
- At Low Wood Bay we offer Bed & Breakfast Resort Rate this includes B&B plus £75.00 per day allowance to spend on anything within the resort. Those on a special offer where dinner is included please note a £31.00 per Adult allowance is given and is to be taken from either the Windermere Restaurant or Blue Smoke on the Bay Restaurant.
Any drink or additional food will be charged as taken. It is advised that you contact the hotel to make a dinner reservation for your preferred dining time.
VAT is included at the current prevailing rate unless otherwise stated.
5. Final Payment
The balance of the cost of your booking to be settled on arrival, any extras to be paid for on departure. Credit facilities are not available unless prior arrangement has been made with the hotel.
6. Single Occupancy
All rooms are Double / Twin. Rates shown are based on 2 people sharing.
For Single occupancy the cost of one Breakfast is deducted from the double room bed & breakfast price (plus one dinner from the equivalent double room dinner, bed and breakfast price).
Children aged 15 and under sharing a room with 2 full paying adults are charged a nightly supplement. Children are offered the Children’s menu when booked on a Dinner Bed and Breakfast basis. A further charge will apply if the child orders from the main restaurant menu. Children occupying their own rooms are charged at the full adult rate.
Well behaved dogs are welcome in certain areas of each property. Dogs must not be left unattended. The hotels charge £20.00 per night with a maximum of 2 dogs in a room.
We do not accept dogs for bookings for Oak rooms at Low Wood Bay.
9. Arrival & Departure Times
Bedrooms are usually available for occupation from 3pm on the day of arrival and we request that they are vacated by 11am on the day of departure.
10. Special Requirements
Please advise the property of any specific dietary needs, mobility issues, or other specific requirements you may have prior to arrival.
11. Special Requests
Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee to do so and failure to do so will not constitute a breach of contract.
12. About your Privacy
We respect and value your privacy. We will never pass your contact details to third parties for the purposes of sending you additional offers and services. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas contracted by ourselves to perform services requested by you.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
(The web bookings system is a secure website which is protected by the latest 128-bit SSL encryption.)
14. Your Booking
If making a reservation in an English Lakes property, the contract for your stay is with English Lakes, Registered Office: English Lakes Hotels Ltd, Low Wood, Windermere, Cumbria, LA23 1LP: Registered in England No. 1420143