Terms & Conditions

These Terms & conditions apply to all bookings made for English Lakes Hotels Resorts & Venues made online via the web booking system and over the phone. Please familiarise yourself with these terms before making a booking. 

Last Updated: 20/05/2019

1. Deposits/General Terms

1a. Best flexible rate:

At the time of confirmation a £100 deposit per room is required, unless the total amount is lower, in which case the full amount will be charged. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.

1b. Special Offers:

Full pre-payment is taken at the time of booking and is non-refundable and non- transferable.

Offer price is as stated and is not available in conjunction with any other offer or discount and is strictly subject to limited availability.

Bank holiday dates are excluded from all offers.

These terms are in addition to English Lakes standard booking terms and conditions.

Sunday Saver

Price stated is based on 2 adults sharing a twin/double room.

Offer valid: 07/04/2019 to 30/03/2020.

This offer is subject to availability and does not include Bank holidays.

Offer price is not available in conjunction with any other offer or discount and is strictly subject to limited availability.

Full pre payment required at the time of booking which is non-refundable and non-transferable.

2 Night Spring Saver

Price stated is based on 2 sharing a House or Classic twin/double room.

Children can be added to the offer for £50 per child per stay when sharing with adults.

Offer valid: 03/03/2019 to 21/06/2019 Sunday to Thursday stays only at The Wild Boar, The Midland, Waterhead and Low Wood Bay.  No day restrictions on stays at Lancaster House.

Bank holiday dates are excluded from this offer.

Offer price is not available in conjunction with any other offer or discount and is strictly subject to limited availability.

Full pre payment required at the time of booking which is non-refundable and non-transferable.

2 Night Summer Break

Price stated is based on 2 sharing a House or Classic twin/double room.

Children can be added to the offer for £50 per child per stay when sharing with adults.

Offer valid: From 25th June 2019 to 21st September 2019 Sunday to Thursday stays only at The Wild Boar, The Midland, Waterhead and Low Wood Bay.  No day restrictions on stays at Lancaster House.

Bank holiday dates are excluded from this offer.

Offer price is not available in conjunction with any other offer or discount and is strictly subject to limited availability.

Full pre payment required at the time of booking which is non-refundable and non-transferable.

Vintage By The Sea 2 & 3 Night Packages

Full prepayment is taken at the time of booking and is non re-fundable within 8 weeks prior to arrival.

Lancaster House Room Only Getaway Offer

Full prepayment at the time of booking. Valid until 23rd December 2019.  Subject to availability

Low Wood Bay Spa Breaks

Adult only package

Price stated is based on 2 adults sharing a twin/double room.

Offer valid: 09/05/2019 to 31/12/2020.

This offer is subject to availability and does not include Bank holidays.

Offer price is not available in conjunction with any other offer or discount and is strictly subject to limited availability.

Full pre payment required at the time of booking which is non-refundable and non-transferable.

Spa treatments/Thermal Journey must be booked prior to arrival at the The Spa at Low Wood Bay to avoid disappointment.

Dinner bookings must be booked at either The Windermere or Blue Smoke on the Bay prior to arrival to avoid disappointment. 

Prosecco With A View

Price stated is based on 2 sharing a classic Sea View twin/double room.

Offer valid: 15/05/19 to 20/06/19.

Sunday to Thursday £158.00 per night (Any number of nights)
Friday & Saturday £175.00 per night (Saturdays must include a Friday or Sunday night)

Bank holiday weekend are excluded from this offer.

Offer price is not available in conjunction with any other offer or discount and is strictly subject to limited availability.

Full pre payment required at the time of booking which is non-refundable and non-transferable.

These terms are in addition to English Lakes standard booking terms and conditions.

Waterhead – Room with a “free” Lake View

Price stated is based on 2 sharing. Classic Lake view Double / Twin - £146.00 per night . Luxury Lake view Double / Twin - £182.00 per night. On varying days Sunday to Friday depending on limited availability.

Not in conjunction with any other offer and is based on new bookings only.

Full pre payment taken at the time of booking and is non-refundable or transferable.

Saturday night stays NA.

Bank holiday weekend are excluded from this offer.

1c. Festive Package Deposits:

At the time of confirmation a £100 deposit per person is required, this deposit is refundable up to 12 weeks of arrival date.

The final balance is due 8 weeks prior to arrival.

1d. Low Wood Bay Best Flexible Resort Rate:

£60.00 per night is added to the Bed and Breakfast rate, this rate Includes Breakfast plus £75.00 per day allowance to spend on anything within the resort. At the time of confirmation a £100 deposit per room is required. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.

2. Amendments / Cancellation

2a. Best flexible rate:

Change of Date

There is no charge if you wish to amend your booking, provided that a minimum of 48 hours notice is given prior to the arrival date. The deposit paid can be held until a new date is booked as long as the new date is no later than 6 months after the original date. Booking on the best flexible rate means that rates change therefore your new date may be selling at a different price and charges may apply.

Cancellation

Provided a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be refunded if no alternative booking date is required.

2b. Special Offers:

Reservations made on a special offer rate are non-refundable and non-transferable.

For any unforeseen circumstances you are advised to take out appropriate travel insurance.

2c. Festive Package Cancellations:

The deposit payment: Provided up to 12 weeks’ notice is given prior to the arrival date, the deposit can be refunded if no alternative booking date is required.

Deposits or total payment is non-refundable or transferable within 12 weeks of arrival.

3 Dinner Bookings

Due to the varied menus available at each English Lakes restaurant, bookings that include a dinner as part of the Best flexible rate or special offer carry different dinner allowance rules at each hotel. These allowances are as follows:

  • At Lancaster House, dinner is served in The Foodworks with a dinner allowance of up to £31.50 per person, per dinner.
  • At The Midland, dinner is served in The Sun Terrace Restaurant with up to 3 courses per person, per dinner. Some dishes may carry an additional supplement.
  • At Waterhead, dinner is served in The Bar & Grill Restaurant with up to 3 courses per person, per dinner. Some dishes may carry an additional supplement.
  • At The Wild Boar, dinner is served in The Grill with a dinner allowance of up to £32.00 per person, per dinner.
  • At Low Wood Bay we offer Bed & Breakfast Resort Rate this includes B&B plus £75.00 per day allowance to spend on anything within the resort. Those on a special offer where dinner is included please note a £31.00 per Adult allowance is given and is to be taken from either the Windermere Restaurant or Blue Smoke on the Bay Restaurant.

Any drink or additional food will be charged as taken. It is advised that you contact the hotel to make a dinner reservation for your preferred dining time.

4. VAT

VAT is included at the current prevailing rate unless otherwise stated.

5. Final Payment

The balance of the cost of your booking to be settled on arrival, any extras to be paid for on departure. Credit facilities are not available unless prior arrangement has been made with the hotel.

6. Single Occupancy

All rooms are Double / Twin. Rates shown are based on 2 people sharing.

For Single occupancy the cost of one Breakfast is deducted from the double room bed & breakfast price (plus one dinner from the equivalent double room dinner, bed and breakfast price).

7. Children

Children aged 15 and under sharing a room with 2 full paying adults are charged a nightly supplement. Children are offered the Children’s menu when booked on a Dinner Bed and Breakfast basis. A further charge will apply if the child orders from the main restaurant menu. Children occupying their own rooms are charged at the full adult rate.

8. Dogs

Well behaved dogs are welcome in certain areas of each property. Dogs must not be left unattended. The hotels charge £20.00 per night with a maximum of 2 dogs in a room.

We do not accept dogs for bookings for Oak rooms at Low Wood Bay.

9. Arrival & Departure Times

Bedrooms are usually available for occupation from 3pm on the day of arrival and we request that they are vacated by 11am on the day of departure. Late checkout charge: £20.00 per hour, this agreement is subject to availability and must be pre-arranged with reception.

10. Special Requirements

Please advise the property of any specific dietary needs, mobility issues, or other specific requirements you may have prior to arrival.

11. Special Requests

Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee to do so and failure to do so will not constitute a breach of contract.

12. About your Privacy

We respect and value your privacy. We will never pass your contact details to third parties for the purposes of sending you additional offers and services. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas contracted by ourselves to perform services requested by you.

We have a separate privacy and cookie policy which outlines the information we collect and why.

13. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

(The web bookings system is a secure website which is protected by the latest 128-bit SSL encryption.)

14. Your Booking

If making a reservation in an English Lakes property, the contract for your stay is with English Lakes, Registered Office: English Lakes Hotels Ltd, Low Wood, Windermere, Cumbria, LA23 1LP: Registered in England No. 1420143