Terms & Conditions

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These Terms & Conditions apply to all bookings made for English Lakes Hotels Resorts & Venues made online via our web booking system and over the telephone. Please familiarise yourself with these T&Cs before making a booking.

 

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1. Best Flexible Rate.

2. Advance Purchase Rate.

3. Special Offers

4. Festive packages

5. Dinner Bookings.

6. Service Charge.

7. VAT.

8. Final Payment.

9. Single Occupancy.

10. Children.

11. Dogs.

12. Arrival & Departure Times.

13. Special Requirements.

14. Special Requests.

15. Accessibility and Inclusivity

16. Data Privacy & Security.

17. Your Booking.

18. Guest Behaviour.

19. Parking.

20. Low Wood Bay Leisure Facilities & Spa

21. Competitions

 

Terms & Conditions

Last Updated: 23/02/2024

 

1. Best Flexible Rate

Deposits: At the time of confirmation a £100 deposit per room is required, unless the total amount is lower, in which case the full amount will be charged. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.

Transfers & Refunds: Bookings can be transferred or refunded up to 48 hours prior to arrival. Amendments to a booking on the best flexible rate means that as rates change therefore your new date may be selling at a different price and charges may apply. There is no charge if you wish to amend your booking. The deposit paid can be held until a new date is booked as long as the new date is no later than 6 months after the original date.

Cancellations: Provided a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be refunded if no alternative booking date is required.

Low Wood Bay Best Flexible Resort Rate: £60.00 per night is added to the Bed and Breakfast rate, this rate Includes Breakfast plus £75.00 per day allowance to spend on anything within the resort.

 

2. Advance Purchase Rate

Full Prepayment: At the time of confirmation full pre-payment per room is required.

Cancellations, Refunds & Transfers: All Advance Purchase bookings are non-refundable and non-transferable.

 

3. Special Offers

See the Special Offer Terms & Conditions page to see all the relevant Terms & Conditions applied to our Special Offers. Special Offer Terms & Conditions are in addition to our terms & conditions as outlined on this page.

 

4. Festive Packages

We recommend you take out Travel Insurance.

The Festive booking deposit is none refundable/transferable.

2024 Festive Total/Final Payments

When deposits have been paid before October 2024 the remaining balance is to be paid by 29th October (for bookings made before this date). For bookings made after the 29th October the full amount will be taken at the time of booking. Once the final payment has been made this is deemed as non-refundable/non-transferable.

 

5. Dinner Bookings

Due to the varied menus available at each English Lakes restaurant, bookings that include a dinner as part of the Advanced Purchase, Best Flexible rates or Special Offers carry different dinner allowance rules at each hotel (See below for details of each hotel's dining allowance). Any drink or additional food will be charged as taken.

It is advised that you contact the hotel to make a dinner reservation for your preferred dining time.

Lancaster House Hotel

Dinner is served in The Foodworks with a dinner allowance of up to £35.00 per person, per dinner.

The Wild Boar

Dinner is served in The Grill and Smokehouse Restaurant with a dinner allowance of up to £39.00 per person, per dinner.

Low Wood Bay Resort & Spa

We offer Bed & Breakfast Resort Rate this includes B&B plus £75.00 per day allowance to spend on anything within the resort.

Those on a special offer where dinner is included please note a £39.00 per Adult allowance is given and is to be taken from either the The W or The Blue Smoke at Low Wood Bay.

 

6. Service Charge

We will add an optional 10% service charge onto your bill in the Restaurants, (Watersports and The Spa at Low Wood Bay) and all of this will be shared equally amongst our hard-working team. If you’d like to opt-out, just let us know.

 

7. VAT

VAT is included at the current prevailing rate unless otherwise stated.

 

8. Final Payment

The balance of the cost of your booking to be settled on arrival, any extras to be paid for on departure. Credit facilities are not available unless prior arrangement has been made with the hotel.

 

9. Single Occupancy

All rooms are Double / Twin. Rates shown are based on 2 people sharing.

For Single occupancy the cost of one Breakfast is deducted from the double room bed & breakfast price (plus one dinner from the equivalent double room dinner, bed and breakfast price).

 

10. Children

Children aged 15 and under sharing a room with 2 full paying adults are charged a nightly supplement. Children occupying their own rooms are charged at the full adult rate.

Children's dinners are not included when booking on a Dinner Bed & Breakfast basis and are charged as taken.

 

11. Dogs

Well behaved dogs are welcome in certain areas of each property. Dogs must not be left unattended.

The hotels charge £30.00 per dog, per night with a maximum of 2 dogs in a room.

Dogs staying on festive package are charged £35.00 per night with a maximum of 2 dogs per room

At Low Wood Bay Resort & Spa we do not accept dogs for bookings in Winander Club.

 

12. Arrival & Departure Times

Bedrooms are usually available for occupation from 3pm on the day of arrival and we request that they are vacated by 11am on the day of departure. Late checkout charge: £20.00 per hour, this agreement is subject to availability and must be pre-arranged with reception.

 

13. Special Requirements

Please advise the property of any specific dietary needs, mobility issues, or other specific requirements you may have prior to arrival.

 

14. Special Requests

Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee to do so and failure to do so will not constitute a breach of contract.

 

15. Accessibility & Inclusivity

English Lakes Hotels Resorts & Venues values inclusion and diversity and we are committed to ensuring our guests experience an accessible and inclusive stay with us.

Please advise the property of any specific dietary needs, mobility issues, communication, information, language or other specific requirements you may have prior to arrival and we will make every effort to fulfil and cater for your requests in terms of accessibility and inclusivity.’

 

16. Data Privacy & Security

We respect and value your privacy. We will never pass your contact details to third parties for the purposes of sending you additional offers and services. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas contracted by ourselves to perform services requested by you.

We have a separate privacy and cookie policy which outlines the information we collect and why.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

(The web bookings system is a secure website which is protected by the latest 128-bit SSL encryption.)

 

17. Your Booking

If making a reservation in an English Lakes property, the contract for your stay is with English Lakes, Registered Office: English Lakes Hotels Ltd, Low Wood, Windermere, Cumbria, LA23 1LP: Registered in England No. 1420143

 

18. Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for other guests, the property of the Hotel, its employees and their health and safety. We respectfully ask that guests do not disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. Smoking is not permitted in any area of the Resort apart from designated external smoking areas. The use of candles or any naked flames is not permitted in bed rooms or inside any of the resort buildings.

Conduct/behaviour that we reasonably consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behaviour and/or any behaviour which other guests or staff find offensive in any way.

We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case  we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. You will be held liable for any damage or loss caused by you or a member of your party. Damage caused by you or your party will be chargeable

Full payment for any such damage or loss must be paid prior to your departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

 

19. Parking

Parking is £12.00 per day at all English Lakes Hotels Resorts & Venues, however if you have booked direct with our hotel reservations team or booked online with English Lakes then parking is free of charge. The fee is charged to the bill for all guests but is deducted before check out for guests who booked direct and not through a third party agent.

 

20. Low Wood Bay Leisure Facilities & Spa

 

The Watersports Centre

Details of all terms and conditions applicable to The Watersports Centre at Low Wood Bay can be found on the watersports centre's Terms & Conditions page.

The Spa at Low Wood Bay

Details of all terms and conditions applicable to The Spa at Low Wood Bay can be found on the The Spa Terms & Conditions page.


Spa Breaks Package Bookings

The Spa at Low Wood Bay accepts bookings from guests staying in most room types except Willow Rooms.

 

Spa Facility Access

Access to the spa facilities incurs an additional charge.  Access can be added onto any booking by adding a 3 hour Thermal Journey Spa Day. This is subject to availability and access cannot be guaranteed without a prior booking.   Guests who have booked a Spa Break Package have a 3 hour Thermal Journey included – Time must be pre booked.

 

Spa Day/Spa Treatment Amendments – with Accommodation Booking Only

All Spa bookings for treatments or Spa days can be transferred to another date within 12 months of the original booking, any monies paid to be credited to the account for 12 months. Any cancellations will still be bound by our current Spa cancellation policy as outlined in The Spa Terms & Conditions.

 

Hotel Swimming Pool Times

All hotel guests get access to our main pool:

7.30am - 10am last entry (9.30am)
5.30pm - 8pm (last entry 7.30pm, adults only).

 

Hotel Gym Facilities

Guests staying at Low Wood Bay Resort & Spa get complimentary access to the hotel's gym facilities between 7.30am - 8.00pm daily.

 

21. Competitions

All competitions will have stated terms and conditions included in the promotional copy where promoted.  No travel expenses are included or extras unless stated.  Subject to availability and excludes bank holidays, festive package periods.

 

 

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