Deposits: At the time of confirmation a £100 deposit per room is required, unless the total amount is lower, in which case the full amount will be charged. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.
Transfers & Refunds: Bookings can be transferred or refunded up to 48 hours prior to arrival. Amendments to a booking on the best flexible rate means that as rates change therefore your new date may be selling at a different price and charges may apply. There is no charge if you wish to amend your booking. The deposit paid can be held until a new date is booked as long as the new date is no later than 6 months after the original date.
Cancellations: Provided a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be refunded if no alternative booking date is required.
Low Wood Bay Best Flexible Resort Rate: £60.00 per night is added to the Bed and Breakfast rate, this rate Includes Breakfast plus £75.00 per day allowance to spend on anything within the resort.
Full Prepayment: At the time of confirmation full pre-payment per room is required.
Cancellations, Refunds & Transfers: All Advance Purchase bookings are non-refundable and non-transferable.
Special Offer Terms & Conditions are in addition to our terms & conditions as outlined on this page.
Rates are based on stays in Willow, Classic or Squirrel's Drey bedrooms with 2 adults sharing.
Offers are prepaid at the time of booking, and non-refundable and non-transferable.
Stay dates are from 2nd January 2025 to 31st March 2025.
Saturday nights carry a £40.00 nightly supplement at Low Wood Bay and Wild Boar Estate and a supplement of £20 at Lancaster House Hotel.
Minimum 2 night stay. Supplements for upgraded rooms apply.
Rates are based on stays in Willow, Classic or Squirrel's Drey bedrooms with 2 adults sharing.
Offers are prepaid at the time of booking, and non-refundable and non-transferable.
Stay dates are from 1st December 2024 to 31st March 2025, excluding 23rd December 2024 to 1st January 2025.
Friday and Saturday nights carrying a £40.00 nightly supplement at Low Wood Bay and Wild Boar Estate. Saturday nights are a minimum 2 night stay at Low Wood Bay and Wild Boar Estate.
Supplements for upgraded rooms apply.
Low Wood Bay Resort & Spa only
This offer is available on stay dates from 3rd November 2024 to 28th February 2025. Not available between 23rd December 2024 and 2nd January 2025.
Rates are based on stays in Willow bedrooms with 2 adults sharing. Supplements apply for Hazel Lake View and Winander Lime bedrooms.
1-night stays available Monday to Thursday only. 2-night stays available Sunday to Friday, with Friday nights carrying a supplement of £10.
£30 nightly supplement for reservations between 17th February and 21st February 2025.
Evening Thermal Journey included once per stay from 4pm onwards and only available Monday-Thursday.
Offers are prepaid at the time of booking, and non-refundable and non-transferable.
Low Wood Bay Resort & Spa only
This offer is available on stay dates from 21st October 2024 to 31st March 2025. Not available on stays from 23rd December 2024 to 2nd January 2025.
Supplements apply for stays in March 2025.
Rates shown are based on stays in Willow bedrooms with 2 adults sharing. Supplements apply for Hazel & Hazel Lake View bedrooms.
1-night stays available Sunday to Friday, with Friday nights carrying a £10 supplement per night. 2-night stays available 7 days a week, with Saturday nights carrying a £30 supplement per night.
Offers are prepaid at the time of booking, and non-refundable and non-transferable.
Low Wood Bay Resort & Spa only
The rate offered for this package will be the best price at the time of booking depending on availability and is based on the number of people sharing the room.
Our rates do change depending on our demand our offers also do the same.
The from price shown for this 2 night special is based on 2 sharing with, bed and breakfast and dinner on the first night, the price was taken from the lowest demand time.
Full pre-payment on booking Booked dates are non-refundable and non-transferable.
All reservations are subject to availability.
Sunrise Spa is not available on Wednesday mornings due to deep cleaning of Spa, guests staying inclusive of Wednesday mornings will need to have Spa on the alternative morning of their stay.
Spa access is for the Outdoor Spa facilities only between the hours of 7:30am - 9:30am and is not exchangeable for another spa day or time slot.
Low Wood Bay Resort & Spa
The rate offered for this package will be the best price at the time of booking depending on availability and is based on the number of people sharing the room, our rates do change depending on our demand our offers also do the same. Stay from 1st April till 30th September.
Deposits: At the time of confirmation a £100 deposit per room is required, unless the total amount is lower, in which case the full amount will be charged. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.
Transfers & Refunds: Bookings can be transferred or refunded up to 48 hours prior to arrival. Amendments to a booking on the best flexible rate means that as rates change therefore your new date may be selling at a different price and charges may apply. There is no charge if you wish to amend your booking. The deposit paid can be held until a new date is booked as long as the new date is no later than 6 months after the original date.
Cancellations: Provided a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be refunded if no alternative booking date is required.
Activities: Activity is included for 2 guests, supplements will apply if more guests are staying on this offer. Guests can choose from 2 hour Pedalo, 2 hour Double Kayak or 2 hour Double Canoe hire.
Kayak will be available from 1st April but we will be providing wet suits until the water gets warmer. Canoe will only be available when the water is warmer.
Low Wood Bay Resort & Spa
The rate offered for this package will be the best price at the time of booking depending on availability and is based on the number of people sharing the room, our rates do change depending on our demand our offers also do the same. Stay from 1st May till 30th September.
Deposits: At the time of confirmation a £100 deposit per room is required, unless the total amount is lower, in which case the full amount will be charged. Bookings made within 48 hours of arrival require full pre-payment at the time of the booking.
Transfers & Refunds: Bookings can be transferred or refunded up to 48 hours prior to arrival. Amendments to a booking on the best flexible rate means that as rates change therefore your new date may be selling at a different price and charges may apply. There is no charge if you wish to amend your booking. The deposit paid can be held until a new date is booked as long as the new date is no later than 6 months after the original date.
Cancellations: Provided a minimum of 48 hours notice is given prior to the arrival date, the deposit paid can be refunded if no alternative booking date is required.
Paddleboard Hire: Our Reservations team will be in touch to reserve the 2 hour paddleboard hire included in your reservation.
Lancaster House Hotel only
£89 per night for a room only stay in a classic bedroom.
£109 per night for bed & breakfast in a classic bedroom.
Supplements for upgraded rooms apply.
Available 7 days a week up to and including 31st January 2025, subject to availability.
Midday checkout available when 2-night stay is booked.
Offer unavailable stays from 23rd December 2024 to 1st January 2025.
All stays include a FREE bottle of prosecco. 10% OFF dinner in The Foodworks Restaurant when a table is booked in advance.
Full pre-payment on booking, non-refundable and non-transferable.
Offer ends at midnight on Monday 19th August 2024.
The rate offered for this package will be the best price at the time of booking depending on availability and is based on the number of people sharing the room, our rates do change depending on our demand our offers also do the same.
The from price shown for this 2 night special is based on 2 sharing with, bed and breakfast and dinner on the first night, the price was taken from the lowest demand time.
Dinner allowances are;
Offer available until 30th September 2024.
Based on the 2 person rates Sole Occupancy is minus £52.00 – Check availability for actual sole occupancy price.
Full pre-payment on booking.
Booked dates are non-refundable and non-transferable.
All reservations are subject to availability.
Children's dinners are not included when booking on a Dinner Bed & Breakfast basis and are charged as taken.
We recommend you take out Travel Insurance.
The Festive booking deposit is none refundable/transferable.
2024 Festive Total/Final Payments
When deposits have been paid before October 2024 the remaining balance is to be paid by 29th October (for bookings made before this date). For bookings made after the 29th October the full amount will be taken at the time of booking. Once the final payment has been made this is deemed as non-refundable/non-transferable.
Due to the varied menus available at each English Lakes restaurant, bookings that include a dinner as part of the Advanced Purchase, Best Flexible rates or Special Offers carry different dinner allowance rules at each hotel (See below for details of each hotel's dining allowance). Any drink or additional food will be charged as taken.
It is advised that you contact the hotel to make a dinner reservation for your preferred dining time.
Lancaster House Hotel
Dinner is served in The Foodworks with a dinner allowance of up to £35.00 per person, per dinner.
Wild Boar Estate
Dinner is served in The Grill and Smokehouse Restaurant with a dinner allowance of up to £39.00 per person, per dinner.
Low Wood Bay Resort & Spa
We offer Bed & Breakfast Resort Rate this includes B&B plus £75.00 per day allowance to spend on anything within the resort.
Those on a special offer where dinner is included please note a £39.00 per Adult allowance is given and is to be taken from either the The W or The Blue Smoke at Low Wood Bay.
We will add an optional 10% service charge onto your bill in the Restaurants, (Watersports and The Spa at Low Wood Bay) and all of this will be shared equally amongst our hard-working team. If you’d like to opt-out, just let us know.
VAT is included at the current prevailing rate unless otherwise stated.
The balance of the cost of your booking to be settled on arrival, any extras to be paid for on departure. Credit facilities are not available unless prior arrangement has been made with the hotel.
All rooms are Double / Twin. Rates shown are based on 2 people sharing.
For Single occupancy the cost of one Breakfast is deducted from the double room bed & breakfast price (plus one dinner from the equivalent double room dinner, bed and breakfast price).
Children aged 15 and under sharing a room with 2 full paying adults are charged a nightly supplement. Children occupying their own rooms are charged at the full adult rate.
Children's dinners are not included when booking on a Dinner Bed & Breakfast basis and are charged as taken.
Well behaved dogs are welcome in certain areas of each property. Dogs must not be left unattended.
The hotels charge £30.00 per dog, per night with a maximum of 2 dogs in a room.
Dogs staying on festive package are charged £35.00 per night with a maximum of 2 dogs per room
At Low Wood Bay Resort & Spa we do not accept dogs for bookings in Winander Club. From the 1st of May 2024 Luxury Rooms Wild Boar Estate will be dog free. We will not be accepting reservations with dogs to our Luxury rooms after this date.
Bedrooms are usually available for occupation from 3pm on the day of arrival and we request that they are vacated by 11am (Main Resort) or 12pm (Winander Club only) on the day of departure. Late checkout charge: £25.00 per hour, this agreement is subject to availability and must be pre-arranged with reception.
Please advise the property of any specific dietary needs, mobility issues, or other specific requirements you may have prior to arrival.
Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee to do so and failure to do so will not constitute a breach of contract.
English Lakes Hotels Resorts & Venues values inclusion and diversity and we are committed to ensuring our guests experience an accessible and inclusive stay with us.
Please advise the property of any specific dietary needs, mobility issues, communication, information, language or other specific requirements you may have prior to arrival and we will make every effort to fulfil and cater for your requests in terms of accessibility and inclusivity.’
We respect and value your privacy. We will never pass your contact details to third parties for the purposes of sending you additional offers and services. We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas contracted by ourselves to perform services requested by you.
We have a separate privacy and cookie policy which outlines the information we collect and why.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
(The web bookings system is a secure website which is protected by the latest 128-bit SSL encryption.)
If making a reservation in an English Lakes property, the contract for your stay is with English Lakes, Registered Office: English Lakes Hotels Ltd, Low Wood, Windermere, Cumbria, LA23 1LP: Registered in England No. 1420143
Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for other guests, the property of the Hotel, its employees and their health and safety. We respectfully ask that guests do not disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. Smoking is not permitted in any area of the Resort apart from designated external smoking areas. The use of candles or any naked flames is not permitted in bed rooms or inside any of the resort buildings.
Conduct/behaviour that we reasonably consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behaviour and/or any behaviour which other guests or staff find offensive in any way.
We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. You will be held liable for any damage or loss caused by you or a member of your party. Damage caused by you or your party will be chargeable
Full payment for any such damage or loss must be paid prior to your departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
Parking is £12.00 per day at all English Lakes Hotels Resorts & Venues, however if you have booked direct with our hotel reservations team or booked online with English Lakes then parking is free of charge. The fee is charged to the bill for all guests but is deducted before check out for guests who booked direct and not through a third party agent.
The Watersports Centre
Details of all terms and conditions applicable to The Watersports Centre at Low Wood Bay can be found on the Watersports Centre's Terms & Conditions page.
The Spa at Low Wood Bay
Details of all terms and conditions applicable to The Spa at Low Wood Bay can be found on the The Spa Terms & Conditions page.
Spa Facility Access
Access to the spa facilities incurs an additional charge. Access can be added onto any booking by adding a 3 hour Thermal Journey Spa Day. This is subject to availability and access cannot be guaranteed without a prior booking. Guests who have booked a Spa Break Package have a 3 hour Thermal Journey included – Time must be pre booked.
Spa Day/Spa Treatment Amendments – with Accommodation Booking Only
All Spa bookings for treatments or Spa days can be transferred to another date within 12 months of the original booking, any monies paid to be credited to the account for 12 months. Any cancellations will still be bound by our current Spa cancellation policy as outlined in The Spa Terms & Conditions.
Hotel Swimming Pool Times
All hotel guests get access to our main pool:
7.30am - 10am last entry (9.30am)
5.30pm - 8pm (last entry 7.30pm, adults only).
Hotel Gym Facilities
Guests staying at Low Wood Bay Resort & Spa get complimentary access to the hotel's gym facilities between 7.30am - 8.00pm daily.
All competitions will have stated terms and conditions included in the promotional copy where promoted. No travel expenses are included or extras unless stated. Subject to availability and excludes bank holidays, festive package periods.
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