Here are some of the most frequently ask questions we get at the hotel.
Frequently Asked Questions
Q. What is the venue's address and how do I find you?
A. Contact details for Lancaster House can be found on our contact us page.
Q. What time is check in and check out for my stay?
A. You can check in any time after 3pm on the first day of your stay and check out up until 11am on the day of your departure.
Q. Is there free parking available at the hotel?
A. Yes, all of our venues have free, private parking facilities. It’s important to book directly with us via englishlakes.co.uk or our reservations phone line though, as third party booking sites such as booking.com, hotels.com and Trivago all implement parking fees of around £12 per day at all hotels.
Q. Is access to the Sandpiper health club included in my booking?
Yes, your booking includes access to the health club which offers you a fully equipped fitness room, an indoor swimming pool and an outdoor hot tub.
Q. What facilities do I get access to with an overnight stay?
A. All guests staying with us get access to our fitness facilities in the Sandpiper Health Club including, the indoor swimming pool, gym facilities, steam room/sauna and hot tubs. All guests can access the Sandpiper Club facilities between 6:00am and 9:30pm on weekdays and 7:00am and 9:30pm on weekends.
Q. Does the restaurant offer meal options for vegans and vegetarians?
A. Yes. All of our restaurants feature menus which are regularly refreshed and updated and always include a selection of vegan and vegetarian dishes.
Q. Are you dog/pet friendly?
A. Yes, we welcome dogs and dog lovers at all our hotels. The only places we do not allow dogs access to are areas such as the Foodworks Restaurant and Sandpiper Club facilities. Dogs do carry a £30 per night (maximum 2 dogs per room) surcharge if your are staying with us overnight.
Q. Does your venues include wheelchair access and disabled facilities?
A. Yes. Lancaster House has wheelchair accessible rooms and lifts to all floors.
Q. Do you offer laundry services on site and if so, how do I arrange it?
Yes. Laundry must be dropped off at reception by 10.00am and will be ready by the end of that day. We do not offer a dry cleaning service.
Q. What local attractions are there nearby to the venue?
A. There’s plenty to see and do in and around historic Lancaster, including the city’s famous castle, Williamson Park’s 54 acres of scenic parkland, the Butterfly House and the copper domed Ashton Memorial. For outdoor enthusiasts, the Forest of Bowland Area of Outstanding Natural Beauty and the Crook O' Lune are both within easy driving distance.
Q. Does Lancaster House have business and conferencing facilities?
A. Lancaster House's conference facilities include sixteen meeting rooms and three conference suites. Our largest conference suite can accommodate up to 200 delegates. Find out more here.
Q. What is the easiest way to get into Lancaster City?
A. There are frequent buses from the university campus and we can also order taxis
Q. Approximately how much does it cost for a taxi to Manchester airport?
A. You should expect a charge of around £120 depending on the taxi firm used.